Community Action Partnership Washington and Ramsey Counties – Cindy Webster and Joy GraffReplaces filing cabinets with Laserfiche ECM

Joy tells about using Laserfiche in CAP agency
What advice would you give a CAP that is fearful of going paperless?

The managers of the programs need to be dedicated to see this project through and have the staff with the abilities to support the transition as this is a long process. Energy Conservation’s Manager was thinking of electronic process in the late 1990’s.  The process finally started two and a half years ago and only nine months ago paper files were completely gone and the system was fully implemented.  Changes and tweaks continue to happen, it is an ever evolving software.  It takes a while for the staff to get on board and use to the process.  This involves a lot of training, conversation, evaluation and purchase of equipment, and software testing by the staff.  We found (when we were using paper processes) that if parts of the process  are not utilized by the staff we did not know if there were problems and therefore could not fix them.   The goal will be to continue to streamline and tweak our Laserfiche software as the staff gets more comfortable and short cuts can be established.  Laserfiche is not a system that is set in time, if an organization wants, Laserfiche is as flexible as they are.

How has Laserfiche benefited your organization?

CAPRW scanned seven years of paper files into an archive Laserfiche folder (approximately 15,000 sheets of paper), thereby eliminating an entire room of secured storage.  The organization is now able to use this space for a company Wellness Room.  Things that have changed and streamlined the process:

  • Eliminated three-part printed forms.  Staff now uses Laserfiche Forms when they are in the field to get forms signed electronically on either computers or phones.
  • Eliminated customer paper files which could consist of 100-150 sheets of paper.
  • Eliminated staff time tracking down where a file might be.  Everyone has access to Laserfiche files so multiple staff can be working on a file at the same time.
  • Eliminated staff time ordering paper folders, paper, forms, printing, and labels for customer folders.
  • Copy paper, labels, printer costs are no longer needed for the customer folders.
  • Eliminated administrative staff time putting customer files together, generally a 15 minute process for one file.  CAPRW Energy Conservation completed 167 jobs this past year, which equates to a little over a 40 hour work week!
  • Saved $1400.00 in printing seven different three-part customer forms the first year, and these yearly savings will continue into the future.

Would you have any comments about Hemingway Solutions and the services we have provided that you would be willing to share?

This is a very close relationship with whoever is spearheading the project.  Hemingway Solutions has been responsive throughout the development and as we continue to tweak the system as the staff is utilizing it.  For Energy Conservation it would have been helpful to have had a testing environment to use as we developed and continue to tweak our workflow process as opposed to using the live system.  It was helpful that Hemingway Solutions hired another employee.

Hemingway Solutions was willing to be on the phone, in our office, and in the field to accommodate any training needs we had with the staff.  This has been helpful because Energy Conservation has staff with a wide range of computer skills.

Any comments on Laserfiche?

Laserfiche has improved staff efficiency, organization, and saved time and money.

how can we help you?

Contact us with questions and requests of service, or submit a business inquiry online.

Finding documents is easy and fast in Laseriche. This is important because child care industry is a highly regulated industry and it is critical that you find the documents you need when you need them.

Laserfiche client - rachel perez, Kids Quest
Rachel Perez
Director of Human Resources and Compliance at Kids Quest, Kids Quest - New Horizons Child Care

The rapport your staff has with our administrative staff is a winning solution.

Laserfiche client minneapolis minnesota
David Arcand

I recommend them to anyone. They have been very good to work with. If we need help, they are very quick to respond.

Corrine Schmidt Laserfiche customer of Hemingway Solutions
Corrine Schmidt
Administrator, Northeast Residence

I recommend Hemingway Solutions (formerly Solbrekk) to everyone. They are the best Laserfiche VAR in our area. They have brought so much value to our fifteen year relationship.

Dick Crumb, recommends Hemingway Solutions
Dick Crumb
IT Manager, City of Shoreview

Files everywhere. People’s desks were piled high. Underneath their desks were piled high. A misplaced file could take hours to find. Now with Laserfiche we have no paper files and finding a file takes just moments.

Cindy - Laserfiche customer Hemingway Solutions
Cindy Hamilton
Electronic Document Management Systems Coordinator, Community Action Partnership of Suburban Hennepin

When I needed an old finance report, I would have to search for it among 30 banker boxes. Now, those reports are available with the click of his mouse. You just can’t imagine how you appreciate that time savings when you’re busy.

Win Grandstrand
Finance Director, Community Action Partnership of Suburban Hennepin

We were very impressed with the amount of support we received during the complex migration from our legacy system. Their experience with Laserfiche and PeopleSoft in prior conversions meant they could give us all the help we needed.

Laserfiche AP Processing Minnesota
Corrie Kuester
IT, Minneapolis Star Tribune

We went from processing about 12,000 Energy Assistance Applications to over 22,000 with 33% less staff in one year – how ? Laserfiche workflow

Laserfiche imporved productivity
Robin Tousley
Energy Assistance Program Administrative Coordinator, Community Action Partnership Hennepin County

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