“There is virtually no chaos in our offices now. Nobody is looking for information, it’s all right there. My staff is able to instantly access files regardless of who last worked on them.”
We increased productivity in our Energy Assistance department by 129% in one year using Laserfiche Workflow
One of the great benefits of Hemingway Solutions is their institutional knowledge of our agency, and Community Action Agency processes. They know the CAP programs’ language and we don’t need to spend a lot of time playing catch up on what’s going on if updates are needed.
Hemingway Solutions was willing to be on the phone, in our office, and in the field to accommodate any training needs we had with the staff.
We receive thousands of calls from clients anxious to know if we can help them. Before Laserfiche, these kinds of calls were hard to field, since staff didn’t have the relevant information in front of them. Today, the calls are much more productive. We can find a client’s application immediately by looking in Laserfiche, and can then let the client know exactly what he needs to do to complete his application.
Laserfiche has improved staff efficiency, organization, and saved time and money.