Electronic Records – Paperless Solutions For Community Action PartnershipsGo paperless using Laserfiche ECM

electronic records for CAP

Does this sound like your organization?

  • Your staff spends more time on paperwork than helping your clients.
  • Paper documents are scattered throughout the office, on desks, in filing cabinets, and in boxes.
  • Staff is entering the same date into multiple software applications.
  • A lot of valuable time is spent looking for documents.
  • Applications are received at remote office and must be sent to central office for processing.
  • You have not way to ensure that applications are handled according to your policies and procedures.


Would you like to:

  • Increase staff productivity?
  • Reclaim office space that is occupied with paper files?
  • Automate business processes such as energy assistance approval, weatherization approval, or accounts payable?
  • Eliminate wasted time searching for documents?
  • Easily get paper applications or documents from remote offices in a timely manner?
  • Making the application approval process consistent?
  • Allow staff more time to spend with clients?
  • Reduce duplicate data entry?
  • Keeping HIPPA information secure?
  • Safeguarding documents in case of a disaster?
  • Ensuring compliance?
  • Improve access to documents outside of the office?
  • Get better visibility into workload and staff productivity?
  • Provide a single data entry portal for multiple software applications?
  • Provide electronic (paperless) forms for clients and staff?


Great News For You

We have been helping Community Action Agencies for the past fifteen years go paperless become more efficient and effective. And we can solve each and every goal listed above. Our paperless solutions for CAP agencies are tailored to your exact needs.  You do not change your processes to use our software.  We build your processes into our software and guide your staff through the process step by step.


Ready to see a demo?

If you would like to see our paperless solution for CAP Agencies in action please click button below or call Larry at 612-382-4069 (cell)

Not ready for a demo, still researching?

If you are not ready for a demo, we have free information to help you learn more about going paperless.

We will send you:

  • Stories of organizations just like you that have gone paperless and how that has impacted their organization
  • Education information on paperless technology
  • 5 strategies for going paperless with less risk
  • Tips on how to select a great paperless solution (ECM)
  •  Pitfalls to avoid

Our paperless solutions for CAP agencies are tailored to your exact needs.  You do not change your processes to use our software.  We build your processes into our software and guide your staff through the process step by step.

CAP paper less

Our paperless solution (sometimes called electronic records manager) for Community Action Agencies is built upon Laserfiche Enterprise Content Management (ECM) system, which is built upon Microsoft SQL.  Your case management software, whether it be empowOR, THO, CAP60, or any other product, is typically built on Microsoft SQL also.

Having a powerful ECM system as the foundation is the key to a successful long-term paperless solution for CAP Agencies. Here is a video explaining some of the electronic document management capability of Laserfiche:

Our paperless solution for CAP agencies is more than a  standard, out-of-the-box software that handles electronic document management tasks.  We provide tailorable workflows for the approval process for energy assistance that calculates eligibility, weatherization approval process, travel voucher/expense approval process, headstart registration process, accounts payable approval process and as many other business processes that are found in a Community Action.  But we have found that each agency handles these approval processes differently.

This is why our paperless solution uses Laserfiche as the foundation, and we custom-tailor workflows and forms for each agency to meet their specific needs.  Each agency can then tweak their processes and workflow as they need to.  Creating these tailored workflow systems is not a problem for us because we have done this for so many organizations.  We don’t have to start from scratch each time.

The great benefit to you is that you don’t change your processes to work with our software, we change the software to fit your business processes.

Just as having a powerful workflow engine is necessary, having a flexible and powerful electronic forms capability becomes necessary as one progresses in their digital journey (often called digital transformation model).  People often buy an application to fit current, specific needs, but soon outgrow it because they could not see what the future held for them and what capabilities the product needed to meet the future needs.  If you use our paperless solution for CAP agencies built upon Laserfiche Electronic Document Management System, it will meet your needs today and into the future.  Here is an explanation of the digital transformation model: http://hemingwaysolutions.net/services/laserfiche-transformation-model/

If you would like a good overview of Laserfiche ECM (also called Electronic Document Management software), I have a video below that you might find helpful.  It will explain why it is such a good foundation for a paperless solution for CAP agencies.

Our paperless solution for CAP agencies is tailored to your exact needs.  You do not change your processes to use our software.  We build your processes into our software and guide your staff through the process step by step.

The first step many Community Actions take when going paperless is to begin to archive paper documents.  They convert their paper documents into an electronic filing cabinet for digital archiving and retrieval.  And they begin organizing their documents so that they are easier to manage and secure.

Some organizations scan their documents and store them as PDFs on their network.  This seems like a good way to begin the paperless process but, they often run into a roadblock.  One of the roadblocks people run into is that they do not have a good way to find documents other than the file name and folder where they are stored.  There is not a good search function for them, which is especially important if a document was stored in the wrong folder or named incorrectly.  Another roadblock is that they don’t have tools to automate manual processes, such as simple as naming documents and as complex as automating an approval process.  When that happens they either live with the limitations or they start looking for a new solution.  For more info on this subject, read: www.hemingwaysolutions.net/scanning-and-storing-pdfs-is-a-bad-idea/

Another thing that people try is to store their documents in their line of business application such as CAP60, THO, empowOR, Dynamics, and many more.  This seems to work well.  You don’t think you need search capability because the document is linked to the record in the application.  This is all well and good until someone attaches the documents to the wrong record, your organization decides to move to a new application, or you need advanced features such as workflow and electronic forms.  For more info on this subject, read: http://hemingwaysolutions.net/is-storing-documents-in-your-client-management-application-a-bad-idea/

For these reasons, we recommend that you use Laserfiche to go paperless.  It has all the capability to begin the project and for years to come as you look at automating business processes such as energy assistance, weatherization, AP approval, expense report approvals, and headstart student enrollment.

Here is a demonstration of Laserfiche scanning:

Once you have documents are scanned into Laserfiche. the document management capability of Laserfiche allows users to documents in seconds.  One way to find them is to simply browse to them in Laserfiche just as you would in Windows Explorer.  Or you can simply search by entering any word or phrase that may be found on the document or fields associated with the document.  For example, you could enter the household number or first and last name.

Here is what the folder view looks like:

electronic records management

steve long, lakes and pines community action is Laserfiche clientThe first step many Community Actions take when going paperless is to begin to archive paper documents to electronic records.  That is where Steve Long from Lakes and Pine CAC started.  He was out of space in his office and the idea of storing more paper seemed too expensive for him.

Lakes and Pines scanning into Laserfiche


They decided to purchase Laserfiche document management system and three small scanners.  And they began scanning applications as they were completed and as time allowed they scanned past year files.  Within a year nearly all the paper had disappeared from their office.

Steve said he had no idea going paperless was going to be that easy.  READ the complete story here.


Energy Assistance, sometimes called LIHEAP,  is typically one of the departments that create the most paperwork. And often is the department that many CAP’s begin moving to paperless. In addition, this department has a well-defined approval process that lends its self to automation.

Community Action Partnership Laserfiche clientOne of the first Community Actions that we worked with to automate their energy assistance (LIHEAP) application approval process was Community Action Partnership of Ramsey and Washington County. They felt that their staff was spending too much time looking for and processing their paper documents. This left too little time to spend with their clients.

We worked with Catherine Fair, EA Director, and her staff to understand and implement their energy assistance application process in Laserfiche Workflow. The project was a huge success, it dramatically improved the efficiency of their caseworkers.

Community Action electronic records Now no one had to search for the next case file to process. When they completed their part of the approval process the file was routed to the next person in the approval process. It makes such an impact on the organization that it was awarded Laserfiche’s Run Smarter Award for outstanding implementation of Laserfiche that made an organization more efficient and effective. You can read more about this implementation at https://www.laserfiche.com/casestudy/ramsey-county-community-action-agency/and http://hemingwaysolutions.net/works/laserfiche-workflow-community-action/


Here is a more detailed look at a LIHEAP/ Energy Assistance approval process:

paperless CAP intake formAs I mentioned before, each agency seems to have a unique process, so the following example is just one way we handle the EA approval process.  This is an example of a CAP agency in Minnesota, and we will be covering a portion of the approval process. Note: If you purchase this solution, we will customize it to your specific needs.

First, the applicant fills out an application form that looks like this: (note: for some States, we create an electronic form for this and the client fills it out online, other agencies, intake personnel conduct interviews and fill out the paperwork or electronic form and send it to Laserfiche even if they are in a remote office.)




paperless energy assistance templateThe application is mailed or delivered to the CAP agency in their area.  A staff person at the CAP agency enters the information into the State of Minnesota system called EHEAT.  Then the user hits the Laserfiche connector button which scrapes the screen for pertinent information and saves it temporarily. The staff person loads the application form into their scanner and enters the household number. Laserfiche pulls the household number and other key information that was temporarily saved by Laserfiche Connector into the index fields associated with the scanned application form.  (Note this capability is done without the State of Minnesota modifying their EHEAT software.)

The picture on the left is a sample of the index fields that are associated with the application form.  Laserfiche has automatically filled out the household number, program year, address, and applicant name.

CAP eligibility form


Next Laserfiche creates a folder for this application and names it appropriately.  It then it creates the electronic forms that are needed to approve this applicant and stores them in the folder.  These forms are populated with the data that has been collected thus far to save data entry.  Here is a sample of an eligibility form.





paperless energy assistance folder templateA set of index fields are attached to the application folder.  These fields house the data that is used by workflow to know where the application is in the approval process and who has worked on the application at each step in the approval process.  Here is a sample of this folder template.






CAP energy assistance folder structureThe folder is then moved to a folder in Laserfiche that is associated with the next step in the approval process.  Here is an example folder structure.








As each step in the process is completed by a staff member, they update an index field indicating that they have completed that step in the process.  Laserfiche then moves the application to the folder of the next step.  (In all cases, there are people verifying that they have all the information, certifying that the income meets requirements, processing payments when income becomes available.)

If users wish, notifications can be setup that will email the user that a new application is ready for them to process.  They can access that application right from that email.  But, typically having an email for each application is too distracting for most users.  They typically work out of a folder in Laserfiche that has all the applications that are ready for them to work on, in priority order.

The Laserfiche workflow handles all denials, missing information, and other exceptions to the approval process.  In addition, it watches for time-sensitive applications and makes sure that they are processed in the allocated time.  If an application is nearing the allocated time, reminders will be sent, and it will, in extreme cases, expedite to the staff supervisor.

The other thing many CAP agencies have us work into the workflow is the ability to notify other departments of needs for other services that were uncovered, such as Weatherization, counseling, and Child Services.

When the application is completed, Laserfiche files the application and all the associated documents, such as the eligibility form, in its final resting place where it can be seen by anyone that has rights to do so.

We also have the ability to update other applications such as CAP60, empowOR, and many others with the information in Laserfiche.  That prevents the user from having to do double data entry.

One additional thing we do for some agencies is to create a dashboard for management.  It is a tool for CAP managers to help them manage their departments better. It will be explained in a section below.

Note:  This is just a sample EA application approval process.  We will deliver a solution that will be customized to your exact needs.

If you are interested, we would love to give you a demo of a energy assistance/LIHEAP approval process.  Just give us a call.

Weatherization is another department with a lot of paper documents and a very complicated approval process.  We have helped a number of organizations automate their Weatherization and Energy Repair approval processes.

Using Laserfiche Forms we were able to create State approved electronic forms that can be filled in off-line on a IPAD or Tablet when the staff is onsite inspecting the property.  When the Tablet is connected to the internet, the documents are securely uploaded to Laserfiche.  Workflow is used to route the application and associated documents to the appropriate user to complete the next step in the approval process.

Laserfiche has greatly improved to ability to process Weatherization approval processes in a timely manner and helped management have better insight to begin improving their processes.

Headstart departments can benefit from going paperless using Laserfiche.  They typically have a huge amount of paper documents.  Often caseworkers are out of the office and having access to client documents via the internet on their tablet is very helpful.  The users have told us that; remote access capability allows them to function without going back to the office, keep copies of a child’s artwork and give a copy to the parent, and give multiple people access to a case file all at one time.

head start electronic records

electronic head start records

The finance department of a Community Action can benefit greatly by using Laserfiche.  We helped CAP agencies archive old finance records, automate AP approval process, integrate with ERP software application such as Abila MIP and Great Plains Dynamics, store finance reports directly from ERP program, and automate payment process with other departments such as Weatherization.

One of our clients, Win Grandstrand, Finance Director, Community Action Partnership of Suburban Hennepin said; “When I needed an old finance report, I would have to search for it among 30 banker boxes. Now, those reports are available with the click of his mouse. You just can’t imagine how you appreciate that time savings when you’re busy.”

Typical uses for Laserfiche in the accounting department:

  • Accounts Payable approval process
  • Invoice processing – capture data off of invoice and push it into accounting software, eliminating data entry
  • Purchase requisition approval process
  • Expense reports approval process

One great way to cut reduce paper in your community action agency is to eliminate paper forms.  We have helped numerous CAP’s do just that.  We can create your paper forms in Laserfiche Forms or we can take your PDF and add fillable fields.  Not when these forms are submitted, Laserfiche Workflow picks them up and begins your approval process.  We can also use the information gathered from the form and push it to your other systems such as CAP60, empowOR, and THO, just to name a few.  This eliminates double data entry and makes sure all your systems are up-to-date with the latest information.

Dashboard for Community Action Agencies

dashboard created in Laserfiche

Dashboard for Community Action Agencies is a tool for CAP managers to help them manage their department better. It collects data from a Laserfiche workflow, such as Energy Assistance or Weatherization Application approval workflow.  It gathers data and populates an Excel spreadsheet.

The Dashboard is very useful for measuring and monitoring the performance of the whole department, or each caseworker, or individual steps in the process.  It is helpful for managers to identify bottlenecks in their processes,  And when they tweak their processes and workflow, they are able to monitor the impact.

Another thing it is helpful for is monitoring and adjusting staffing levels,  Managers are able to predict peak workloads and shit staffing to meet those workloads.  Caseworkers performance is monitored to help identify issues that may need to be addressed or that may require additional training.

Why a CAP Agency needs a dashboard:

  • Improve cumbersome, complex processes
  • Want better business insight
  • Want to align processes with business needs
  • Need better data policy oversight
  • Would like to monitor and manage staffing levels better
  • Would like more visibility into processes

What benefits an organization has with dashboard:

  • Predictive analytics create new ways to improve doing business
  • Processes built for growth and to support organizational goals
  • Streamlined, simplified business processes
  • Increased vision into process health and performance
  • Ability to track employee productivity
  • Ability to reach optimal staffing levels using analytics

CAP paperless solutions and reprotingCAP paperless tools

Save time and resources by combining the information and functionality from your business applications with Laserfiche.  We help CAP organizations by integrating our paperless solution for Community Action Agencies with their line of business applications.

  • Laserfiche Connector: Integrate Laserfiche with your software applications such as a state supplied systems, case management systems, or accounting programs with one click using Laserfiche Connector, a code-free integration tool. It doesn’t matter where your software application is hosted; on your servers or in the cloud.
  • CAP60:  We can retrieve data from or push data into CAP60.
  • empowOr:  We have developed our own integration for empowOR. We can retrieve data from or push data into empowOR.  empowOR also uses Laserfiche and our integration to offer powerful electronic forms capability to their clients.
  • Microsoft Dynamics Accounting:  We have integrated Laserfiche and Microsoft Dynamics to reduce data entry.
  • Abila MIP: We can eliminate data entry by capturing invoices, extracting the data off of the invoice and push that data into MIP.  We also can retrieve data from Abila.
  • ChildPlus
  • if you don’t see your application on this list, no worry, call us we have integrated to so many applications, we can’t list them all here

Why do we integrate our electronic records management/paperless solution for CAP agencies to your line of business application?

  • Save time
  • Reduce duplicate data entry
  • Ensure that data is accurate

travel voucher and expense reports frustration solved by LaserficheOne of the things that seem to frustrate Community Action employees and managers is travel vouchers/expense reports.

Each month the employee that travels as part of their job is required to document their travel expenses and turn them in on time.  This is typically done by filling out a paper form.

The paperwork then must be given to their supervisor who must approve it. And then if the reimbursed amount is over a certain amount, it must go to management for approval before going to accounting to be paid.

Often, accounting only pays expenses once a month. So, timing is critical to get the paper application routed through the office in time to make the cutoff. And if at any point in the approval process the travel voucher is rejected it needs to go back to the employee to correct. This approval process is further complicated in organizations that have staff work from different locations.

travel voucher approval paperlessWe have helped community actions and other organizations solve these challenges by automating the travel voucher/expense reimbursement process. We start by creating an electronic version of their travel voucher using Laserfiche Forms and put a link to it on their company website or an internal intranet. We then map out the complete approval process and automate it in Laserfiche.

Each month, the employee clicks on the link and fills out the form. The form is checked to make sure the information is complete and then is routed to the 1st approver in the process. The forms are sent to their work folder in Laserfiche Forms and an email sends with a link to the voucher. The approver can go to their work folder or simply click on the link in the email and either approve or reject the form. They are also able to add notes and comments. This process is done for each approver in the approval process. Finally, the document is routed to accounting.

travel voucher approval processFor some organizations, we push this data into their accounting program to save data entry. Other organizations, the accounting staff will enter view the voucher in Laserfiche and enter the data in their accounting system.  Then a field in Laserfiche is updated to tell the system that the voucher has been paid.  Laserfiche then automatically files the document in its final resting place in Laserfiche.

About 15 years ago, we got our first call from a CAP.  It was Steve Long, IT manager for Lakes and Pines Community Action.  They had just changed their retention policy from 3 to 6 years.  And they realized that they did not have enough space for the additional filing cabinets that they would need.  He thought that converting paper documents into electronic records was the solution for him.  It turned out that Laserfiche was the perfect electronic records solution for them.  They scanned their paper documents and were able to get rid of their filing cabinets.  They not only started saving space, but they also found that it was extremely fast to find their electronic documents with Laserfiche’s full-text and index search capability.  Steve was so excited about how well Laserfiche worked for their organization, that he began telling other Community Actions about his solution for electronic records for community action agency.  (You can read Steve’s story at http://hemingwaysolutions.net/works/lakes-and-pines-community-action/

As more Community Actions began to use Laserfiche for storing electronic records for a Community Action, they build on what we had learned from the previous implementations.  They found that Laserfiche not only helped them turn the paper documents into digital but it helped them automate and improve their processes such as energy assistance and weatherization application processes.

After more than fifteen years and dozens of implementations, we are excited to be continually learning ways that we can help our Community Action clients to become more efficient and effective.

FAQ about going paperless

Click below to go to our FREQUENTLY ASKED QUESTIONS page.


CAP Customer Success Stories 

Our client’s personal and sensitive information is handled with the utmost care to ensure the privacy and security of the data thanks to Laserfiche Forms.

CAP using forms portal and electronic signatures
Rand Clark
Community Services Supervisor, Douglas County

“There is virtually no chaos in our offices now. Nobody is looking for information, it’s all right there. My staff is able to instantly access files regardless of who last worked on them.”

Community Action Partnership Laserfiche client
Catherine Fair
Senior Director, Programs and Technology Innovation, Community Action Partnership of Ramsey Washington

“In an effort to be more efficient and effective, the Agency made
the decision to go paperless and EAP developed workflow
processes utilizing Laserfiche scanning software. This software
allows us to work on applications from any of our offices.” From 50 Year Anniversary Booklet

Mahube paperless for Energy Assistance
Liz Kuoppala
Executive Director, Mahube-Otwa Community Action Partnership

We increased productivity in our Energy Assistance department by 129% in one year using Laserfiche Workflow

Laserfiche imporved productivity
Robin Tousley
EAP Administrative Coordinator, Community Action Partnership Hennepin County

Laserfiche saves our staff so much time.

CAP using forms portal and electronic signatures
Rand Clark
Community Services Supervisor, Douglas County Community SAction

One of the great benefits of Hemingway Solutions is their institutional knowledge of our agency, and Community Action Agency processes. They know the CAP programs’ language and we don’t need to spend a lot of time playing catch up on what’s going on if updates are needed.

Katie CAP RW advise on going paperless
Katie McLemore
Applications Analyst, Community Action Partnership of Ramsey & Washington Counties

Hemingway Solutions was willing to be on the phone, in our office, and in the field to accommodate any training needs we had with the staff.

Joy tells about using Laserfiche in CAP agency
Joy Graf
Energy Program Supervisor, Community Action Partnership Ramsey Washington

We receive thousands of calls from clients anxious to know if we can help them. Before Laserfiche, these kinds of calls were hard to field, since staff didn’t have the relevant information in front of them. Today, the calls are much more productive. We can find a client’s application immediately by looking in Laserfiche, and can then let the client know exactly what he needs to do to complete his application.

Community Action Partnership Laserfiche client
Catherine Fair
Senior Director, Programs and Technology Innovation, Community Action Partnership Ramsey Washington

Laserfiche has improved staff efficiency, organization, and saved time and money.

Cindy Webster
Weatherization Director, Community Action Parthership of Ramsey Washington

“By digitizing applications and automating the approval process with Laserfiche workflow, we have significantly improved crisis response time,”

Community Action Partnership Laserfiche client
Catherine Fair
Senior Director, Programs and Technology Innovation, Community Action Parthership of Ramsey Washington

Hemingway Solutions has been responsive throughout the development and as we continue to tweak the system as the staff is utilizing it.

Cindy Webster
Energy Program Director, Community Action Partnership Ramsey Washington

Hemingway Solutions continues to be responsive when we have questions, and is always willing to have a call or meeting in person. They have been accommodating with training and any adjustments we need to current setups in our repository, workflows, or forms

Katie CAP RW advise on going paperless
Katie McLemore
Applications Analyst, Community Action Partnership of Ramsey & Washington Counties

We were up and running on a workflow within a month. The workflow they created for us to mimic our paper flow so it was easy for our staff to use.

Community Action Partnership Laserfiche client
Catherine Fair
Director of Energy Assistance and It, Community Action Parthership of Ramsey Washington

Great to work with, very responsive to our needs. And Lasefiche Workflow they created for us has helped us be more responsive to our client’s needs.

Pam a happy laserfiche client of hemingway solutions , Minneapolis Minnesota
Pam Wild
Energy Assistance Director, Minnesota Valley Action Council

They have make the Laserfiche workflow they created for us fits our needs. It has helped us manage our workload.

emily schwieger Laserfiche client
Pam Schwieger
Insurance 16 Advisor, Minnesota Valley Action Council

Community Action Executives Call Us When They Want To Go Paper-less