10 Things We do Better
We’ll Respond Within 60-Minutes or Less – Guaranteed.
When you call us with an issue, we guarantee that your phone call will be either answered immediately or returned within 60 minutes or less by an experienced technician who can help. We have contracted with an expert Laserfiche helpdesk support company to assist us with your support. So, you not only have access to our support team but a complete team of Laserfiche experts.
Lightning Fast Repairs.
You should not have to wait around all day for a technician to come onsite to fix an issue. We understand how important it is for you to access to your data; that is why we offer our remote support services. Thanks to this service, we can securely access your computer network via the Internet so you don’t have to wait around for a technician to show up. We estimate that about 90% of issues can be fix it remotely, if the issue cannot be fixed remotely, we’ll dispatch a technician as soon as possible.
No Geek Speak.
You deserve to get answers to your questions in PLAIN ENGLISH. Our technicians will not talk down to you or make you feel stupid because you don’t understand their “geek speak”
We focus on understanding your business and then we leverage technology to make it more effective.
The Right Solution.
We design into each proposed solution those features, functions and cost structures to meet YOUR business needs.
100% Unconditional Satisfaction Guarantee.
You deserve complete satisfaction with our products and services. We will do whatever it takes to make you happy. No hassles, no problems.
No Unpleasant Or Unexpected Surprises.
You should EXPECT that no damage will be done to your network or your data. Before we start working on your computer or network, we will evaluate your problem and alert you to any potential risks involved in fulfilling your job. If there are any risks, they will be explained in full, and your authorization and agreement will be obtained before the work commences. You can also choose to have your data backed up before we start any work on your machine.
All Projects Completed On Time and On Budget.
When you hire us to complete a project, we won’t nickel and dime you with “unforeseen” or “unexpected” charges. Some incompetent or unethical technicians will do this because they haven’t properly planned or researched the project, OR they use it as a way to extract more money from you. Either way, we don’t feel that is correct or ethical. That’s why we guarantee all projects to be done ON TIME with no excuses.
Every bill you receive from us is guaranteed to be accurate and detailed. You’ll know exactly what you are paying for, and ALL charges will be pre-approved by you. No more one-line “mystery” bills that don’t outline what you are paying for.
We provide enterprise-class technology solutions and services at predictable prices that small and medium-size businesses can afford.